Frequently Asked Questions 

When is the final day to order by post?

We suggest ordering by Friday 11 December to avoid disappointment by regular mail. Add at least a $10 donation to your order and we will send via Express Post within two days.

Alternatively, you can select 'Express Post' as the Shipping option ($10) in the checkout.

We will also send you a confirmation to let you know it's on the way!

How long will it take my gift cards to arrive?

It is our commitment to fulfill your order as soon as we receive it but may take up to two business days during busy periods. We are currently posting orders on the (business) day we receive them (Updated 7/12/20). If you order online you will receive an immediate confirmation.

December is a busy month, not only for our processing team but also for Australia Post. We've found that regular mail can take up to 8-14 business days at this time (Updated 7/12/20). Please place your order as early as possible for the best chance at receiving your cards on time.

How much does shipping cost?

Shipping is free in Australia for all Everything in Common orders. At the checkout you can choose to pay for Express Post ($10) or make an optional donation to cover the cost of postage if you wish.

How does Everything in Common make a difference?

So I bought a chicken - now what? When you purchase a gift from the catalogue you directly support the whole project the gift represents. For example, when you buy a chicken card your gift directly contributes to the provision of livestock, materials and small business training. These projects give communities the tools to earn a living and break the cycle of poverty. Where we receive donations beyond the requirements of a particular project, donations are used in similar projects.

Are gifts tax deductible?

Yes! Each gift represents a donation to UnitingWorld projects and is tax deductible in Australia.

What do the e-cards look like when emailed?

Gift e-cards look like this!
And Christmas e-cards look like this!

(Note: some email providers may display emails differently. We've found Outlook accounts can sometimes distort the size of images to be larger because of their settings)

What if my Print-at-Home cards don't arrive in my inbox?

With so many different email providers, errors and inconsistencies have been known to happen! Cards are supposed to be sent instantly after purchase, but if doesn't arrive within a few hours, get in touch asap (info@unitingworld.org.au) and we will send your cards manually.

How can I get my church or community group involved? 

By hosting a gift stall! Hosting an Everything in Common gift stall is a really easy way to join us in working for a better world. We supply the catalogues, posters, beautiful gift cards and instructions. It’s a great way to get your community thinking about what’s meaningful, and spreading the idea that giving more ‘stuff’ isn’t what the world needs right now. 

I’d like to hold a gift stall – what should I do?

Call us on 1800 998 122 or send an email to info@unitingworld.org.au and we’ll be pleased to get you started. Click here for more info about gift stalls.

What does the name mean?

The Everything in Common gift catalogue takes inspiration from Acts 4:32 and the tradition of the early followers of Jesus, who shared "everything in common" so that others weren't in need.

What are UnitingWorld's credentials and accountability measures?

We work directly at the grass-roots, with churches that are deeply embedded in their communities and led by local people. Our close relationships with local partners means we are able to clearly see that your gifts benefit those in greatest need, with solutions that are right for the people and the place.

UnitingWorld is accredited with the Australian Government’s Department of Foreign Affairs and Trade (DFAT) and we are a proud partner in Australia’s aid program. To maintain accreditation, UnitingWorld's systems, policies and processes are rigorously reviewed by the Australian Government.

We are a full member of the Australian Council for International Development (ACFID), and as signatory to the ACFID Code of Conduct we are required to meet the highest standards of corporate governance, public accountability and financial management.

Transparency

We work hard to ensure all donations are used efficiently and targeted to make the most impact in people’s lives. To run our projects with careful planning, oversight and evaluation of our work, there are unavoidable administrative overheads. These account for approximately 10% of our total expenditure. UnitingWorld’s full finances can be found in our Annual Report.

UnitingWorld is committed to ethical practice, transparency, sustainability and accountability across our work, including our use of your donations and any data collected. Read our Privacy Policy.

Where can I lodge a complaint or feedback?

UnitingWorld is committed to learning, reflection and improving our effectiveness. We highly value the contributions and feedback of our supporters and partners, so if you have a complaint please get in touch. For details on how to lodge a complaint, see our Complaints Procedure.

Full shipping Policy

Shipping is free in Australia for all Everything in Common orders.

All orders are processed within one to three business days after receiving your confirmation email. Due to COVID-19 precautions we are only in the office two days a week and will post all orders on those days.

If you order online you will receive an immediate confirmation. 

All orders are sent via Australia Post standard delivery. Australia Post estimates delivery will take 2+ business days depending on your postcode.

December is a busy month, not only for our processing team but also for Australia Post! So please place your order as early as possible for the best chance in receiving your cards on time. We may post your cards first and send your receipt at a later date.

Paying for Express Post

If you wish to order via Express Post to make sure your gifts arrive in time for Christmas, contact us at 1800 998 122 and explain that you would like to pay for express shipping. It will cost $10 to cover some of the extra cost of postage.

As we approach Christmas, all orders that are placed after our regular shipping cut off deadline of 11 December (in which we can guarantee gifts will arrive in time for Christmas) that have at least a $10 donation included will be posted via Express Post and a tracking number provided.

Returns

We accept returns after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@unitingworld.org.au with your order number and a photo/explanation of the item’s condition. We will send you out replacement as soon as we can.