Frequently Asked Questions 

When is the final day to order gifts by post?

We must receive orders by Friday 10 December to to allow us to send you gifts by regular mail in time for Christmas.

How long will it take my gift cards to arrive?

It is our commitment to fulfill your order as soon as we receive it but may take up to two business days during busy periods. We are currently processing orders within 2-3 days and Australia Post typically takes 5-7 business days to deliver. However, with the increase in online shopping, some areas can take 7-10 business days). If you order online you will receive immediate confirmation of your order.

Late November and December are busy periods, not only for our processing team but also for Australia Post. We've found that regular mail can be highly variable. Please place your order as early as possible to ensure you receive  your gifts on time.

How much does postage/shipping cost?

Postage is free in Australia for all Everything in Common orders. At the checkout you can make an optional donation to cover the cost of postage if you wish.

How does Everything in Common make a difference?

We don’t ever send live animals to our partners. All our animals are raised locally in their own countries.

When you purchase a gift from the catalogue, you’re providing funding for the whole project the gift represents. For example, when you buy a chicken card you’re directly contributing to the provision of livestock, materials and small business training. These projects give communities the tools to earn a living and break the cycle of poverty. Breeding animals in local communities, for example, provides families with the opportunity to feed themselves as well as sell their livestock to buy critical items like medicine and school supplies.

If we receive donations beyond the requirements of a particular project, donations are used in similar projects.

Are gifts tax deductible?

Yes! All gifts represent donations to UnitingWorld projects and are tax deductible in Australia.

What is the paper stock used for the cards and envelopes?

All cards are A6 folded to A5 size to fit a standard C6 envelope. They printed on 235gsm bleach board, which is glossy and slightly coated on the outside and regular on the inside for writing on.

Envelope stock is 90gsm 100% recycled brown ('kraft') paper.

All printing was done using vegetable-based inks. 

What do the e-cards look like when emailed?

You can see in the preview images on each e-card gift. (Chicken example)

(Note: some email providers may display emails differently. We've found Outlook accounts can sometimes distort the size of images to be larger because of their settings)

What if my Print-at-Home cards don't arrive in my inbox?

With so many different email providers, errors and inconsistencies have been known to happen! Cards are supposed to be sent instantly after purchase, but if doesn't arrive within a few hours, get in touch asap (info@unitingworld.org.au) and we will send your cards manually.

How can I get my church or community group involved? 

By becoming an Everything in Common AdvocateEverything in Common Advocates tell stories and promote gifts of education, clean water, goats, health supplies...

If your church is meeting physically during November and December, we can give you everything you need to hold a simple stall to sell the gift cards (click here to register). If you're still online, we can help you out with that too

I’d like to hold a gift stall – what should I do?

Call us on 1800 998 122 or send an email to info@unitingworld.org.au and we’ll be pleased to get you started. Click here for more info about gift stalls.

What does the name mean?

'Everything in Common' takes inspiration from Acts 4:32 and the tradition of the early followers of Jesus, who shared "everything in common" with anyone who had need.

What are UnitingWorld's credentials and accountability measures?

We work directly at the grass-roots, with churches that are deeply embedded in their communities. Our close relationships with local partners means we are able to clearly see that your gifts benefit those in greatest need, with solutions that are right for the people and the place.

UnitingWorld is accredited with the Australian Government’s Department of Foreign Affairs and Trade (DFAT) and we are a proud partner in Australia’s aid program. To maintain accreditation, UnitingWorld's systems, policies and processes are rigorously reviewed by the Australian Government.

We are a full member of the Australian Council for International Development (ACFID), and as signatory to the ACFID Code of Conduct we are required to meet the highest standards of corporate governance, public accountability and financial management.

Transparency

We work hard to ensure all donations are used efficiently and targeted to make the most impact in people’s lives. To run our projects with careful planning, oversight and evaluation of our work, there are unavoidable administrative overheads. These account for approximately 10% of our total expenditure. UnitingWorld’s full finances can be found in our Annual Report.

UnitingWorld is committed to ethical practice, transparency, sustainability and accountability across our work, including our use of your donations and any data collected. Read our Privacy Policy.

Where can I lodge a complaint or feedback?

UnitingWorld is committed to learning, reflection and improving our effectiveness. We highly value the contributions and feedback of our supporters and partners, so if you have a complaint please get in touch. For details on how to lodge a complaint, see our Complaints Procedure.

Full shipping Policy

Shipping is free in Australia for all Everything in Common orders.

All orders are processed within one to three business days after receiving your confirmation email. Due to COVID-19 precautions we are only in the office two days a week and will post all orders on those days.

If you order online you will receive an immediate confirmation. 

All orders are sent via Australia Post standard delivery. Australia Post estimates delivery will take 2+ business days depending on your postcode.

December is a busy month, not only for our processing team but also for Australia Post! So please place your order as early as possible for the best chance in receiving your cards on time. We may post your cards first and send your receipt at a later date.

Paying for Express Post

If you wish to order via Express Post to make sure your gifts arrive in time for Christmas, contact us at 1800 998 122 and explain that you would like to pay for express shipping. It will cost $10 to cover some of the extra cost of postage.

As we approach Christmas, all orders that are placed after our regular shipping cut off deadline of 10 December (in which we can guarantee gifts will arrive in time for Christmas) that have at least a $10 postage/donation added will be posted via Express Post and a tracking number provided.

Returns

We accept returns after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@unitingworld.org.au with your order number and a photo/explanation of the item’s condition. We will send you out replacement as soon as we can.