Frequently Asked Questions
What is UnitingWorld?
UnitingWorld is the international development and partnerships agency of the Uniting Church in Australia. For more than 50 years we have worked alongside hundreds of communities in Asia, Africa and the Pacific in the areas of health, education, economic empowerment, gender equity, peace and Christian leadership.
UnitingWorld is a member of the Australian Council for International Development (ACFID). As signatory to the ACFID Code of Conduct we are required to meet high standards of corporate governance, public accountability and financial management.
For more information on who we are and what we do, please visit www.unitingworld.org.au
Or if video is your thing, see us in full colour with backing music here.
We're also super friendly and don't mind a chat on the phone. Call us on 61 2 8267 4267 (in business hours) if you have any questions about Everything in Common.
So I bought a chicken - now what?
Every gift in the Everything in Common catalogue represents an element of the wonderful work carried out by our partners overseas as they take part in God’s mission in the world, overcoming poverty, responding to injustice and sharing good news.
When you purchase a gift from the catalogue you directly support the whole project the gift represents.
This means, for example, that when you purchase a chicken or beehive your gift will support our livelihood project in Zimbabwe. Your gift directly contributes to providing livestock, materials and training. These give communities the tools to earn a living and the cycle of poverty.
In the same way, the gift to upgrade wells supports our partner in Africa as they provide clean water and sanitation for communities - health and hygiene will improve, crops will grow and women and girls will be freed from the burden of walking kilometres every day to collect water.
Where we receive donations beyond the requirements of a particular project, donations are used in similar projects.
Why are some gifts tax-deductible and others not?
Gifts marked as tax-deductible represent our Relief and Development work, including projects that address economic empowerment in Zimbabwe, inclusive education in Sri Lanka, sanitation in Indonesia and health care in South Sudan.
Gifts without the tax deductible symbol represent the work of UnitingWorld Church Connections standing alongside and equipping churches worldwide in their ministry. This includes projects around leadership development, education and theological training. The focus of these may at times have a local church mission emphasis. Church Connections gifts therefore do not qualify for tax deductibility status under Australian law.
How long will it take my gift cards to arrive?
You can expect to receive your cards within one week. If you order online you will receive a confirmation of your order.
November and December are busy months for our processing team! This is also a busy time of year for Australia Post so please place your order as early as possible. We may post your cards first and send your receipt at a later date.
Where can I lodge a complaint or feedback?UnitingWorld is committed to learning, reflection and improving our effectiveness. We highly value the contributions and feedback of our supporters and partners, so if you have a complaint please get in touch. For details on how to lodge a complaint, see our Complaints Procedure.